Shipping Policy
- Delivery Provider: We use Delhivery Courier Services for shipping our products.
- Shipping Time: Orders are typically processed within accourding to your state. Once shipped, please allow 3-7 business days for delivery depending on your location.
- Shipping Charges: Shipping charges are calculated based on the weight of the package and the delivery location. You can view the shipping charges at checkout before making your purchase.
- Tracking: Once your order is shipped, you will receive a tracking number via email to track your package's delivery status.
Return and Replacement Policy
7-Day Replacement Policy: If you receive a defective or damaged product, you have 7 days from the date of delivery to request a replacement. Please contact our customer service team immediately to initiate the replacement process.
Conditions for Replacement:
- The product must be unused and in its original packaging.
- Proof of purchase, such as order confirmation or receipt, is required for replacement.
- Any accessories or freebies that came with the product must also be returned.
Return Process:
- Contact our customer service team via email or phone to initiate the return process.
- Our team will provide you with a return authorization and instructions on how to return the product.
- Once we receive the returned product and verify its condition, we will initiate the replacement process.
Non-Returnable Items:
Certain items are not eligible for return or replacement, including:
- Products that have been used or damaged by the customer.
- Customized or personalized items.
- Products without original packaging or missing accessories.
Refunds: If a replacement is not available or if you prefer a refund, we will issue a refund to the original payment method used for the purchase within 7-10 business days of receiving the returned product.
Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.